Cyclopark Customer Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
1. Contact details
Post
Cyclopark, The Tollgate, Watling Street, GRAVESEND, Kent, DA11 7NP, GB
Telephone
01474 831 400
2. What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and third party referrals:
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Names and contact details
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Gender
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Pronoun preferences
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Addresses
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Date of birth
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Emergency contact details
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Next of kin details
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Call recordings
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Service use history
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Health information (including medical conditions, test results, allergies, medical requirements and medical history)
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Dietary information (including allergies and health conditions)
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Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
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Information about support requirements
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Payment details (including card or bank information for transfers and direct debits)
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Website user information (including user journeys and cookie tracking)
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Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including delivery and third party referrals:
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Racial or ethnic origin
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Health information
We collect or use the following information to receive donations or funding and organise fundraising activities:
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Names and contact details
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Addresses
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Payment or banking details
We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:
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Names and contact information
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Video recordings of public areas (including indoor and outdoor spaces)
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Audio recordings of public areas (including indoor and outdoor spaces)
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Call recordings
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Financial transaction information
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Relevant information from previous investigations
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Witness statements and contact details
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Information relating to health and safety
We collect or use the following personal information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Marketing preferences
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Purchase history
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IP addresses
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Website and app user journey information
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Records of consent, where appropriate
We collect or use the following personal information for research or archiving purposes:
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Names and contact details
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Addresses
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Call recordings
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Records of consent, where appropriate
We collect or use the following personal information to comply with legal requirements:
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Name
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Contact information
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Financial transaction information
We collect or use the following personal information for recruitment purposes:
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Contact details (eg name, address, telephone number or personal email address)
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Date of birth
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National Insurance number
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Copies of passports or other photo ID
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Employment history (eg job application, employment references or secondary employment)
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Education history (eg qualifications)
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Right to work information
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Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )
We also collect or use the following information for recruitment purposes:
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Racial or ethnic origin
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Health information
3. Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure– You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing– You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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In order to provide the membership as part of the contractual relationship we have to process and store personal data. Without this we cannot take transactions or allow access to the site as this could be a health risk.
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Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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In order to process the donation or fundraising through a platform called Just Giving we need to be able to capture and store the personal information in order to process the donation or the fundraising. Without this information we would not be able to accept the donation or Fundraising
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Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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As part of the recruitment process we need to collect and store the personal data from individuals who have applied for a job so that we can process their application
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As part of our ongoing role as an employer we need to store the personal data of our employees in order to maintain an employment record and to be able to provide their salary.
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4. Where we get personal information from:
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Directly from you
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Family members or carers
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Charities or voluntary sector organisations
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Schools, colleges, universities or other education organisations
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CCTV footage or other recordings
5. How long we keep information
Cyclopark retains personal data for a period of 7 years to provide the products and fulfill the transactions you have requested, or for other legitimate purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.
6. Who we share information with
Data processors
Debit Finance Collections Plc. t/a Legend
This data processor does the following activities for us: They provide the membership platform and website. They process membership transactions on our behalf.
JustGiving
This data processor does the following activities for us: They provide the platform which enables Cyclopark to receive donations and fundraising.
Others we share personal information with
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Emergency services
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Professional consultants
7. How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
31st January 2025